Job Summary:

This role aims to provide a level of quality customer service to all clients & members unsurpassed in the hospitality industry. You will work closely with your Operational colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members&apos needs. Through the establishment and maintenance of excellent client relations, you will act as the &aposface&apos of TEC and act as the first-class support function for all our in-house and external Members. As an individual contributor, you will have strong customer service instincts, attention to detail and a tendency to always go the extra mile for our Members.

Responsibility:

• Contribute to daily operations, including centre opening and closing, all operational activities, facilitating Member activity.
• Engage with Members to build personal and team profiles, understanding who they are, what they do, what they like or dislike.
• Coordinate upkeep of our Centre&aposs facilities, decorations and furniture, addressing cleaning, repairs and areas of improvements.
• Contribute to the successful achievement of business performance metrics in your city.
• Manage your own contributions and deliverables, professionalism and proactivity, learnings and improvements.

Requirement:

• Bachelor&aposs degree is preferred 
• Good command of written and spoken English and local language 
• Minimum of 1 year&aposs customer service and admin experience in hotel, retail or client centric environments is preferred

Essential Skill:

• TEC Systems (General and Non-Product Specific), e.g. SF, Salto, HR, ME, AN, Atiom, MyTEC, NS 
• Products & Services (incl. Call Handling, PABX, Mail Management, T&Cs) 
• Centre Facilities (Barista Bar, Pantry, Meeting Rooms, Event Spaces, Printers, Lockers etc.) 
• Daily Operations 
• Invoices and Billing 
• Petty Cash 
• Workplace Compliance & Safety