Job Summary:

This role aims to provide a level of quality customer service to all clients & members unsurpassed in the hospitality industry. You will work closely with your Operational colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members’ needs. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of TEC and act as the first-class support function for all our in-house and external Members. As an individual contributor, you will have strong customer service instincts, attention to detail and a tendency to always go the extra mile for our Members.

Responsibilities:

• Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries
• Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
• Responsible for managing the office unit & PABX system setup and requests for all clients
• Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
• Coordinates conference room bookings, refreshments for meetings and other special arrangements
• Handles all secretarial and administrative duties for clients, as requested
• Performs check in & check out process for all clients

Requirements:

• Bachelor's degree
• Minimum 1-2 years of working experience in hotels / hospitality / anything related to customer services
• Good command in both written and spoken English and Korean
• Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
• Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
• Able to handle correspondences and inquiries
• Knowledge of Microsoft Word, Excel, & PowerPoint
• Immediate available is highly preferred