Manager - Meetings & Events

Job Summary:

The Meetings & Events (M&E) Manager is responsible for driving sales strategies to maximise the utilisation and revenue of our meetings and events facilities across Taiwan portfolio. This role focuses on proactive outreach, client engagement, relationship building, and marketing activities.

Responsibilities:

Sales Management

• Manage the end-to-end sales process for TEC’s Meetings & Events facilities, from initial enquiries and facility tours to quotations, follow-ups, negotiations, closing and agreement preparation
• Conduct proactive daily sales calls and targeted outreach to generate leads, acquire new clients and achieve revenue targets
• Research market trends, competitor activity and customer demand to identify new business opportunities and inform sales strategies
• Execute sales and marketing initiatives in collaboration with reporting managers and the Service Revenue Head Office team, ensuring consistent service positioning, pricing, promotions and brand representation
• Represent TEC at industry events and networking forums, and leverage social media to strengthen brand awareness and generate qualified leads
• Identify and develop additional sales channels and referral networks to expand market reach
• Coordinate client requirements with the Engagement Team, ensuring accurate event setups and seamless delivery
• Collaborate with relevant departments to align priorities and support effective execution of sales initiatives and client events
• Prepare sales forecasts, budget reports and regular performance updates, providing market insights and recommendations on pricing and competitive positioning

Client Relationship Management

• Build and maintain strong, long-term client relationships to encourage repeat business and sustainable revenue growth
• Identify upselling and cross-selling opportunities that meet client needs while enhancing satisfaction and retention
• Develop strategic relationships with legal and consulting firms, chambers of commerce, government bodies, public relations agencies and other relevant partners
• Work closely with the Engagement Team to deliver a consistent, high-quality client experience from initial enquiry through event completion

CRM & Database Management

• Maintain accurate and up-to-date CRM records, including client information, sales activities, opportunities and revenue figures
• Develop and maintain databases of prospective, existing and past Meetings & Events clients, as well as competitors and building tenants, to support targeted outreach and account development

Requirements:

• 3–5 years of experience in business development or sales, preferably within the MICE, coworking or serviced office sectors
• A proven track record of consistently achieving or exceeding sales targets and driving revenue growth
• Good command in both written and spoken English and Chinese
• Strong knowledge of the corporate and events markets in Taiwan, including key industry players, market trends and the competitive landscape
• Excellent communication, negotiation and relationship management skills, with the ability to engage clients, partners and decision-makers effectively
• A strategic and commercially minded approach, with the initiative to identify, develop and convert new business opportunities