Job Summary:

• This role aims to provide a level of quality customer service to all clients & members unsurpassed in the hospitality industry. You will work closely with your Operational colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members&apos needs.
• Through the establishment and maintenance of excellent client relations, you will act as the &aposface&apos of TEC and act as the first-class support function for all our in-house and external Members.
• As an individual contributor, you will have strong customer service instincts, attention to detail and a tendency to always go the extra mile for our Members.

Responsibilities:

• Contribute to daily operations, including centre opening and closing, all operational activities, facilitating Member activity.
• Engage with Members to build personal and team profiles, understanding who they are, what they do, what they like or dislike.
• Coordinate upkeep of our Centre&aposs facilities, decorations and furniture, addressing cleaning, repairs and areas of improvements.
• Contribute to the successful achievement of business performance metrics in your city.
• Manage your own contributions and deliverables, professionalism and proactivity, learnings and improvements.

Requirements:

• Bachelor&aposs degree is preferred 
• Good command of written and spoken English and local language 
• Minimum of 1 year&aposs customer service and admin experience in hotel, retail or client centric environments is preferred