Job Summary:

The Executive Centre is a premium flexible workspace provider, catering to businesses and individual members from the broadest spectrum, each with unique requirements.

As an Engagement Manager interacting with the member base, this role aims to provide a level of quality customer service to all clients & members, unsurpassed in the hospitality industry. You will work closely with your Operations colleagues, collaborating with other department teams to facilitate the Centre operations and address our Members’ needs. In every sense, this role will maintain proactive, professional, innovative, customer service-led persona at all times, to facilitate our individual members and overall community experience.

Responsibilities:

• Maintain a high level of alertness and professionalism throughout the centre by anticipating and responding to guests and potential members’ needs or queries
• Proactively anticipate and respond to all members’ and guests’ needs or queries
• Constantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experience
• Manage both office units and telephone systems set up and requests for all members
• Manage all secretarial, administration, postage, courier or other arrangements for all members as requested
• Conduct seamless check in & check out process for all members
• Handle all telephone calls in a professional and efficient way, maintaining that professional, customer service-led persona
• Develop and maintain third party vendor relationships, to further add value to the centre operations and our member’s experience

Requirements:

• Bachelor degree is preferred 
• Good command of written and spoken English and Korean
• Minimum 4 years of experience in hospitality and customer service in hotel, retail or client centric environments is preferred 
• Excellent interpersonal and communication skills, with confidence engaging corporate clients and working across departments
• Proven ability to build strong client relationships, anticipate member needs and resolve complaints professionally
• Experience coordinating daily front-of-house operations, meeting facilities and service delivery to maintain consistent standards