Job Summary:

This role aims to drive the delivery of quality customer service to all clients & members, unsurpassed in the hospitality industry. You will manage and oversee your Front Desk colleagues and have overall responsibility for all operational matters in your Centre(s), demonstrating a high level of collaboration with other department team members.

 
As a Centre manager, you will monitor all daily operations, ensuring service standards, best practices and in turn client demands are always being met. You will guide and instruct all teammates on the handling of these clients as well as all operational matters, using your experience to highlight and implement best practice.

Working with your City leadership, you will be responsible for developing your team and individuals within, to be equipped and skilled to take on all responsibilities requested of them.

Responsibility:

• Manage all daily operations for your location(s), including centre opening and closing, all operational activities, and the facilitation of Member activity.
• Manage self and teams to engage with Members to build personal and team profiles, understanding who they are, what they do, what they like or dislike.
• Manage the maintenance of our Centre&aposs facilities, decorations and furniture, addressing cleaning, repairs and areas of improvements.
• At a Centre level, manage the team to ensure your location&aposs contribution to the achievement of business performance metrics in your city.
• Manage your own contributions and deliverables, professionalism and proactivity, learnings and improvements.

Requirement:

• Bachelor's degree is preferred 
• Good command of written and spoken English and local language
• 3-5 years customer service and admin experience in hotel, retail or client centric environments is preferred 

Essential Skill:

• Situational Awareness
• Problem Solving & Critical Thinking
• Effective Communication & Active Listening
• Adaptability & Flexibility
• Cultural Sensitivity
• People Management & Delegation